1. Introduction
At KIOPSI (“we”, “us”, or “our”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains:
- What information we collect,
- How we use and share it, and
- What choices and rights you have.
This Policy applies when you use our website (kiopsi.com), interact with us via email or forms, or purchase our products and services.
KIOPSI primarily provides 3D-printed anatomical models and simulation tools for medical education and training. We do not use this website to collect or process patient-identifiable clinical data.
2. Information We Collect
We may collect the following types of information:
2.1 Information You Provide to Us
- Contact information: name, job title, institution, email address, phone number.
- Account and order details: billing address, shipping address, order history, and preferences.
- Communications: information you provide when you contact us (e.g., email inquiries, contact forms).
- Payment-related data: we do not store full payment card details on our servers. Payments are typically processed securely via third-party payment providers, who handle card information in compliance with applicable standards.
2.2 Information Collected Automatically
When you visit kiopsi.com, we may automatically collect:
- Technical data: IP address, browser type, device type, operating system, language settings.
- Usage data: pages visited, time spent on pages, click paths, and referring URLs.
- Cookie data: information from cookies and similar technologies used to improve user experience, analytics, and site performance.
3. How We Use Your Information
We use personal information for the following purposes:
- Order processing & fulfilment: to process payments, ship products, and manage customer accounts.
- Customer support: to respond to your inquiries, requests, or complaints.
- Service improvement: to analyze how our website and services are used and make improvements.
- Communications: to send transactional emails (order confirmations, updates, support messages). With your consent or where allowed by law, we may also send information about new products, content, or updates relevant to medical education and training.
- Legal & compliance: to comply with legal obligations, tax and accounting requirements, anti-fraud checks, and to enforce our terms.
We do not sell your personal data to third parties.
4. Legal Bases (Where Applicable)
Depending on your jurisdiction, our processing of personal data is based on one or more of the following:
- Contract: when processing is necessary to perform a contract with you (e.g., to fulfil your order).
- Legitimate interests: such as improving our services, securing our systems, and communicating with you as a professional contact, where these interests are not overridden by your rights.
- Consent: for certain types of communication or cookie usage, where required.
- Legal obligations: when processing is required to comply with applicable laws and regulations.
5. Cookies & Similar Technologies
We may use cookies and similar tools to:
- Enable basic site functionality (e.g., cart, login),
- Remember your preferences,
- Perform analytics to understand how the site is used.
You can manage or disable cookies through your browser settings. However, some features of the site may not function properly if cookies are disabled.
If we use non-essential cookies (for example, for marketing or advanced analytics), we may present you with a cookie notice or banner where you can accept or manage your preferences.
6. How We Share Information
We may share your personal information with:
- Service providers: such as payment processors, hosting providers, shipping carriers, and analytics providers who help us operate our business. They are required to handle data securely and only according to our instructions.
- Professional advisors: such as accountants, auditors, or legal counsel, where necessary.
- Authorities: where required by law, regulation, court order, or to protect our rights or the safety of others.
- Business transfers: in the event of a reorganization, merger, acquisition, or asset sale, your data may be transferred as part of that transaction, subject to appropriate safeguards.
We do not share your data with third parties for their own independent marketing purposes without your explicit consent.
7. International Data Transfers
Our operations and service providers may be located in different countries. This means your personal data may be transferred and processed outside of your home country.
Where required by law, we will take appropriate steps to ensure that such transfers are subject to adequate safeguards (for example, contractual clauses or equivalent mechanisms), and that your data is afforded an equivalent level of protection.
8. Data Retention
We retain personal information for as long as necessary to fulfil the purposes described in this Policy, including:
- To provide services and support,
- To comply with legal, tax, and accounting obligations,
- To resolve disputes and enforce our agreements.
When we no longer need your information, we will delete or anonymize it, unless we are required by law to keep it longer.
9. Data Security
We implement reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or alteration. These may include:
- Secure servers and restricted access,
- Encrypted connections (e.g., HTTPS),
- Access controls and, where applicable, staff awareness regarding data handling.
However, no method of transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
10. Your Rights
Depending on your location and applicable law, you may have some or all of the following rights:
- Access: to request a copy of the personal data we hold about you.
- Rectification: to request correction of inaccurate or incomplete data.
- Erasure: to request deletion of your personal data, where legally permitted.
- Restriction: to request limitation of certain processing activities.
- Objection: to object to processing based on legitimate interests, including profiling.
- Data portability: to receive your data in a structured, commonly used format where legally applicable.
- Withdrawal of consent: where processing is based on your consent, you can withdraw it at any time (this will not affect prior processing).
To exercise these rights, please contact us at info@kiopsi.com. We may need to verify your identity before fulfilling your request.
You may also have the right to lodge a complaint with your local data protection authority if you believe your rights have been infringed.
11. Children’s Privacy
Our website and products are intended for professionals, institutions, and adult learners in healthcare and related fields. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal data, please contact us so we can take appropriate action.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.
We encourage you to review this Policy periodically.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle personal data, please contact:
KIOPSI
info@kiopsi.com