1. Parties
This Distance Sales Agreement (“Agreement”) is entered into between:
Seller:
KIOPSI
Knowledge-based Innovations for Operative Practice & Surgical Implementation
Email: info@kiopsi.com
Website: https://kiopsi.com
and
Buyer:
The individual or legal entity who places an order through the KIOPSI website (“Buyer”).
By placing an order on https://kiopsi.com, the Buyer confirms that they have read, understood, and agreed to the terms of this Agreement.
2. Subject of the Agreement
This Agreement governs the rights and obligations of the parties regarding the sale and delivery of products ordered electronically through the KIOPSI website.
KIOPSI products primarily consist of 3D-printed anatomical models and medical training tools intended for educational, research, and professional training purposes.
3. Product Information
- Product specifications, prices, and descriptions are published on the KIOPSI website.
- Prices are listed exclusive or inclusive of applicable taxes as stated at checkout.
- Shipping costs, if applicable, are shown separately before payment confirmation.
- KIOPSI reserves the right to update product information and pricing without prior notice.
4. Order and Payment
- Orders are placed electronically via the KIOPSI website.
- Payment is made through secure payment service providers (such as iyzico) using supported payment methods.
- Once payment is successfully completed, an order confirmation is sent to the Buyer by email.
- KIOPSI reserves the right to reject or cancel orders in cases of suspected fraud, incorrect pricing, or technical errors.
5. Delivery
- Orders are shipped to the address provided by the Buyer during checkout.
- Estimated delivery times are provided for guidance only and may vary due to production timelines, logistics providers, customs procedures, or force majeure events.
- International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the Buyer.
6. Right of Withdrawal (Right of Cancellation)
6.1 Standard Products
For standard (non-customized) products, the Buyer has the right to withdraw from the Agreement within 14 days from the date of delivery, without providing any reason.
To exercise this right, the Buyer must notify KIOPSI in writing via info@kiopsi.com within the withdrawal period.
Returned products must be:
- Unused
- Undamaged
- In original packaging
Return shipping costs are borne by the Buyer unless the return is due to a Seller error or product defect.
6.2 Custom and Made-to-Order Products
Products that are custom-made, patient-specific, or produced according to the Buyer’s specifications are not eligible for withdrawal or refund, except in cases of:
- Manufacturing defects
- Damage during transport
- Non-conformity with the approved design or order specifications
Minor variations inherent to 3D printing technology do not constitute defects.
7. Refunds
- Refunds for approved returns are processed within 7–14 business days after the returned product is received and inspected.
- Refunds are issued using the original payment method.
- Shipping fees are non-refundable unless otherwise required by applicable law.
8. Use Limitation and Disclaimer
- KIOPSI products are intended solely for educational, research, and training purposes.
- Products are not medical devices for diagnosis or treatment and must not be used directly on patients.
- KIOPSI is not liable for misuse of products or use outside their intended scope.
9. Force Majeure
Neither party shall be held liable for failure or delay in performance due to events beyond reasonable control, including but not limited to natural disasters, strikes, pandemics, government actions, supply chain disruptions, or technical failures.
10. Personal Data
Personal data collected during the order process is processed in accordance with the Privacy Policy available on the KIOPSI website.
11. Applicable Law and Jurisdiction
This Agreement is governed by the laws of the Republic of Türkiye.
In case of disputes, the Consumer Arbitration Committees or Consumer Courts located in Türkiye shall have jurisdiction, as applicable under mandatory consumer protection laws.
12. Acceptance
By completing the order and making payment on https://kiopsi.com, the Buyer confirms that they have read, understood, and accepted this Distance Sales Agreement.